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Everything you need to know about your Hauter Water Bag, shipping, and returns.
About the bag
What is the Hauter Water Bag?
The Hauter Water Bag is the first cute and functional hydration backpack out there! We designed it with style in mind but kept the details that make hydration backpacks practical. Wear yours on every adventure while matching your aesthetic.
What are the features of the Hauter Water Bag?
- Nylon, water-resistant fabric
- Outer bag dimensions: 11.5"H Γ 9"W
- 1.5-liter hydration bladder
- Dual stretch side pockets (16oz water bottles)
- Dedicated hydration compartment β doubles as a pickleball paddle holder
- Protected back pocket for phone & valuables
- Hidden interior pocket for smaller valuables
- Adjustable chest strap
- YKK zippers
- Padded straps & breathable mesh back
What fits in the Hauter Water Bag?
Small but mighty! The Hauter Water Bag comfortably fits a light jacket, phone, wallet, keys, two extra water bottles, snacks, makeup, hand sanitizer, and more. Check out our TikTok to see what Hauties pack in theirs.
Will the Hauter Water Bag pass bag policies?
It depends on the venue and event. Research your event's bag policy to see if hydration backpacks are allowed. For events that allow them, our bags usually do not need to be clear.
If the policy reads like this, our backpacks should pass:
Hydration packs are allowed and do not need to be clear, but must be emptied of all liquid and have no more than two total pockets β one for the reservoir and one additional pocket.
As of February 2025, hydration backpacks like ours are allowed at major festivals including EDC, Coachella, Lollapalooza, Bonnaroo, and more.
Note: NFL and college football stadiums typically enforce strict clear bag policies β our backpacks will not be allowed. MLB stadiums vary by ballpark.
How do I wear my Hauter Water Bag?
As cute and versatile as you! We love wearing ours to music festivals and raves, on hikes and long walks, while sightseeing, for winter sports like skiing and snowboarding, and even on the pickleball courts. Wear yours wherever your adventures take you β it won't clash with your outfit. ;)
Do all bags come with a hydration bladder?
Yes β every backpack includes a hydration bladder. We also sell extra bladders if you need a replacement or want a spare.
Do all bags come with a mouthpiece cover?
Our black & white Hotter Hauter Water Bags (V2) come with a mouthpiece cover. Our pink backpack (V1) does not β you can add a mouthpiece cover to your order if you'd like one.
What's the difference between V1 and V2?
We no longer sell our V1 backpack. V2 is an upgraded version with more durable fabric, updated zipper pullers, an anti-theft zipper on the back pocket, a mouthpiece cover, and two rings on the front for customization.
Order & shipping
Where do you ship to?
We ship to the United States (including AK & HI) and Canada. Subscribe to our emails or follow @hauterwater on Instagram for updates on new countries. Read more in our shipping policy.
How long will it take to receive my order?
Orders are processed and shipped within 3 business days from our warehouse. You'll get a confirmation email with tracking once your order ships. Orders placed after 12 PM PST begin processing the next business day.
We ship within the US via UPS, with delivery in 1β7 business days depending on your shipping option at checkout. Weather or carrier delays may occasionally happen.
How do I track my order?
Once we ship, we'll email you a tracking number. You can also track your order through the chat widget on our site.
Can I cancel or edit my order?
You have 1 hour from when your order is placed to cancel or make changes. After that, we're unable to modify orders as they may already be processing.
Cancel or edit immediately after checkout, in your customer account, or through your order confirmation email. Refunds return to your original payment method within 5β10 business days.
I never got my order β what do I do?
If tracking shows your package in transit, contact the carrier for updates.
If tracking shows delivered but you haven't received it, allow up to 3 business days, then email support@hauterwater.com. Check with neighbors, family, roommates, or building management too. Lost merchandise is handled case-by-case.
Returns & exchanges
What is your return policy?
We hope you love your Hauter Water Bag! If you're not entirely satisfied, you have 30 calendar days from receiving your item to start a return. The item must be unused, in original condition, and in original packaging. Your order number is required.
- Email support@hauterwater.com or use our contact form with your order number and return details.
- Our team will send instructions on where to ship the item.
Read the full policy here.
Can I exchange an item?
Yes! Email support@hauterwater.com to start an exchange and our team will walk you through it.
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Still have questions?
We'd love to hear from you! Email support@hauterwater.com, DM us @hauterwater on Instagram or TikTok, or fill out our contact form.