Shipping


Processing Time

Orders are processed and shipped within 3 business days from our warehouse. A confirmation email with tracking information will be sent when the order has been shipped. Orders placed after 12pm PST will begin processing the next business day.

Orders being shipped to an address in the United States are mailed using USPS or UPS, and typically take 2-7 business days to be delivered, depending on the option customer selects at checkout. Exceptions to this would be determined by events outside of our control such as weather, natural disasters or other unforeseen circumstances.

At this time, we do not ship internationally.

Shipping rates are subject to change without notice. Shipping rates as of April 22, 2024:

  • Standard ground shipping to California is free.
  • Standard ground shipping outside of California is $4.99.
  • Priority shipping to California is $3.99.
  • Priority shipping outside of California is $7.99.
  • Priority shipping is free for all orders over $100.


Shipping & Tracking

When your order begins processing, you should receive a separate email with your tracking information. Please note that it may take the shipping carrier time to update the tracking link so that you may accurately track your shipment.

Please be aware that shipping times provided at checkout are estimated and may vary due to factors beyond our control, including delays by shipping carriers. We value your patience and understanding.

For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.

We know how important your order is: Hauter provides our customers with the option to track your package. If the tracking information states that your items have been delivered, but you have not received them, please check with your neighbors, as they could have received them by mistake. Speak with family, roommates, etc., in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.


Shipping Carrier Delays

Our commitment is to dispatch your order promptly. However, once an order leaves our facility, it becomes subject to the operations of third-party shipping carriers. We are not responsible for any delays caused by these carriers but are here to help manage any issues that may arise.

Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.

In the unfortunate event that your tracking information states your order was delivered, but you did not receive it, please allow up to 3 business days for the delivery to arrive, then email support@hauterwater.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.